Japanese Organic Matcha Nana (七)

Our Culinary Grade Matcha Nana (七) Powder is crafted from the finest autumn harvest tea leaves. Ideal for infusing your favorite dishes with a touch of Japanese flavor, it boasts high L-theanine content—an amino acid known for promoting relaxation and focus. Revel in the rich, earthy flavor of Japanese organic matcha in your cherished recipes.

Shipping Information:

Return Policy:

Items Eligible for Return

• Returns are accepted within 7 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required.
• Customers are responsible for return shipping costs unless the return is due to our error.

Non-Returnable Items

• Opened or used products cannot be returned due to hygiene reasons.
• If the returned item does not meet the eligibility criteria, we reserve the right to deny a refund.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 7 days of receipt.
• We will replace the item or issue a refund at no additional cost.
• Please provide photos of the damaged or incorrect item when reaching out.

Return Process

1. Contact us at matcha@chagoto.com with your order details, reason for return, and supporting images.
2. If eligible, we will provide return instructions.
3. Ship the item back to us within the specified timeframe.

Refunds

• Refunds will be processed to the original payment method within 30 days of receiving the returned item.
• Shipping fees are non-refundable unless the return is due to our error.

International Orders

• Customers are responsible for customs duties and taxes. These are non-refundable.
• We recommend contacting your local postal service for any unclaimed parcels.
• We are not responsible for delays caused by customs or postal services.