Japanese Organic Matcha Ni (二)

Our Master Craft Ceremonial Grade Matcha Powder is created from first-harvest tea leaves, meticulously blended with care. It's ideal for traditional tea ceremonies or creating vibrant lattes. Packed with the highest levels of L-theanine, an amino acid known for promoting relaxation and focus, this matcha offers a smooth, rich flavor and a vibrant green color. Indulge in its numerous health benefits as you savor each sip.

Shipping Information:

Return Policy:

Items Eligible for Return

• Returns are accepted within 7 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required.
• Customers are responsible for return shipping costs unless the return is due to our error.

Non-Returnable Items

• Opened or used products cannot be returned due to hygiene reasons.
• If the returned item does not meet the eligibility criteria, we reserve the right to deny a refund.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 7 days of receipt.
• We will replace the item or issue a refund at no additional cost.
• Please provide photos of the damaged or incorrect item when reaching out.

Return Process

1. Contact us at matcha@chagoto.com with your order details, reason for return, and supporting images.
2. If eligible, we will provide return instructions.
3. Ship the item back to us within the specified timeframe.

Refunds

• Refunds will be processed to the original payment method within 30 days of receiving the returned item.
• Shipping fees are non-refundable unless the return is due to our error.

International Orders

• Customers are responsible for customs duties and taxes. These are non-refundable.
• We recommend contacting your local postal service for any unclaimed parcels.
• We are not responsible for delays caused by customs or postal services.