Japanese Organic Oolong Tea

This Japanese Organic Oolong Tea is a fruity and woody tea that is full of flavor and aroma. It has a strong aroma with hints of fruit, wood, and iodine. The taste is also complex, with a sweet and savory balance. The mouthfeel is soft and smooth, with a slightly vegetal aftertaste.

Shipping Information:

Return Policy:

Items Eligible for Return

• Returns are accepted within 7 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required.
• Customers are responsible for return shipping costs unless the return is due to our error.

Non-Returnable Items

• Opened or used products cannot be returned due to hygiene reasons.
• If the returned item does not meet the eligibility criteria, we reserve the right to deny a refund.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 7 days of receipt.
• We will replace the item or issue a refund at no additional cost.
• Please provide photos of the damaged or incorrect item when reaching out.

Return Process

1. Contact us at matcha@chagoto.com with your order details, reason for return, and supporting images.
2. If eligible, we will provide return instructions.
3. Ship the item back to us within the specified timeframe.

Refunds

• Refunds will be processed to the original payment method within 30 days of receiving the returned item.
• Shipping fees are non-refundable unless the return is due to our error.

International Orders

• Customers are responsible for customs duties and taxes. These are non-refundable.
• We recommend contacting your local postal service for any unclaimed parcels.
• We are not responsible for delays caused by customs or postal services.